Jennifer Chesley McCulloch
jcmcculloch1211@gmail.com
Objective
Accomplished senior level manager with over twenty years of experience in business, looking to leverage extensive background in service and sport industry management and administration into a venue General Manager position.
Profile
Vast experience and an excellent track record in a role with a broad scope of responsibilities. Proven success in delivering optimal results in accordance with annual strategies in alignment with organizational core missions and goals. Dynamic leader working with teams in a high growth environment realizing substantial revenue increases. Outstanding results in venue operations, productivity, and efficiencies. Strong interpersonal, written, and verbal communicator. Effective in finding solutions pertaining to situations involving staff members, guests, athletes, teams and coaches. Solid reputation in building and maintaining community relationships.
Skills and experience include:
· Strategic planning and team leadership.
· Sport and Public programming development and growth.
· Revenue goal and growth achievement.
· Training and motivation development.
· Event management.
· Organizational leadership and venue operations.
· Fundraising, grant writing, and sponsorship.
· Sales and marketing.
· Community and public relations. .
· Staff recruitment and retention.
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Professional Experience
Utah Olympic Legacy Foundation 2008 – Present
Utah Olympic Park - Utah Olympic Oval - Soldier Hollow Nordic Center
Utah Olympic Park
Public Programs Senior Manager 2015- Present
Senior level manager at United States Official Olympic Training Site.
Work with a dynamic team managing all areas of venue operations.
Lead Public Programs Services departments providing direction, strategy, and motivation to managers and teams.
Create and manage annual revenue and expense budgets.
Provide staff with tools, solutions, and guidance to offer excellent guest experiences.
Collaborate on development of public programming, including offerings and pricing.
Play a key role in organizing community, national and international sports events.
Oversee daily operations to continually identify and improve efficiencies and productivity.
Maintain community relationships and partnerships.
Utah Olympic Park
Public Programs Development Manager 2010- 2015
Lead venue management teams within public program departments at United States Official Olympic Training Site.
Provide leadership, direction, strategy, and motivation to managers and their teams in Guest Services, Corporate/Group Sales, Marketing & PR, Food & Beverage, Retail, and Sport Program Services.
Oversee all aspects of public programming, including activity offerings, pricing, hours of operation, staffing, corporate and group rental space, guest satisfaction, and overall quality control.
Oversee management of Program Services providing support for Sport Programs and Clubs.
Create and manage annual revenue and expense budgets.
Identify, budget, and implement capitol project needs.
Exceeded revenue goals significantly year over year.
Identify new revenue opportunities.
Maintain a key role on organizing committees for numerous sport and community events, including Nordic Olympic Trials prior to the 2014 & 2018 Olympic Winter Games.
Utah Olympic Park
Communications/Public Relations Manager 2010
Develop, manage, and monitor a proactive marketing/media relations plan.
Proactively identify local, national, and international media opportunities.
Coordinate all advertising and promotional materials.
Design and published collateral.
Participate in website design and management.
Prepare and distribute press releases.
Manage all media and filming requests, including high level media activity during the Vancouver 2010 Olympic Winter Games.
Oversee press operations during events.
Find new and unique opportunities to engage with the community.
Maintain a key role on organizing committees for events.
Manage hosting and spectator services.
Utah Olympic Park
Administrative Assistant 2008 – 2010
Assist CEO with board of director related functions and projects.
Perform human resources duties, including recruiting efforts, employee programs, and orientations.
Perform accounting duties, including cash deposits and balancing.
Maintain a key role on organizing committees for United States Bobsled and Skeleton Federation events and hold the role of Race Office Director and Skeleton Secretary.
Manage hosting and spectator events.
Work on Sport for Life initiative launch and organized Sport for Life Summit.
Chesley Art Tours, Inc.
Owner Operator 2000-2008
Create study abroad curriculum for colleges in the California State college system.
Negotiate transportation, accommodations, reservations, and other related activities for study abroad programs.
Travel for overseas onsite management of programs.
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Committees and Volunteer Work
Soldier Hollow Nordic Center Public Advisory Committee 2018-Present
Kimball Junction Business Association, Board of Directors, President 2010 - 2018
Park City Chamber of Commerce/Convention & Visitor Bureau 2010 - Present
Marketing Advisory Committees – Public Relations, Marketing, Leisure Groups
Park City Fire District Hiring Committee 2014
Park City Lodging Association 2010 - 2013
Park City Women’s Business Network 2011
Park City Education Foundation Volunteer 2012 - 2016
Park City High School Volunteer 2004 - 2015
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Education and Professional Development
SOUTHERN UTAH UNIVERSITY – Cedar City, Utah
Bachelors of Science, Summa cum laude
School of Integrative and Engaged Studies, Management and Leadership May 2019
GLENDALE COLLEGE - Glendale, California
Human Development 1998
Park City Chamber of Commerce/Convention & Visitor Bureau 2010 - Present
Member Training Seminars, including Via Institute on Character
ACCT Conference - Palm Springs, CA 2015
Public Activity Programming, Team Building, and Leadership Programs
Project Adventure - Boston, MA 2013
Public Activity Programming, Team Building, and Leadership Programs
Leadership Park City, Class 18 2012-2013
Training to assume leadership roles in the community patterned after the Kellogg National Leadership Program. Insight into local governments and organizations. Exploration of organizational cultures.